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Zomato App introduces chat support for food ordering

  • Restaurant search and
    discovery app Zomato has announced the launch of its in-app chat feature, to
    let consumers chat with the team for any order-related queries,
    Gadgets360 reported.
  •  
  • The chat feature has
    been integrated through a partnership with Konotor, a mobile-first user

    • Restaurant search and
      discovery app Zomato has announced the launch of its in-app chat feature, to
      let consumers chat with the team for any order-related queries,
      Gadgets360 reported.
    •  
    • The chat feature has
      been integrated through a partnership with Konotor, a mobile-first user
      engagement platform, and the feature is currently live on its app, and
      available for users in India
      and UAE. The feature, which has been available in beta via the online ordering
      app Zomato Order, is now also available in the Zomato app, the report said.
    •  
    • Users can now
      initiate a chat with Zomato’s customer support centre and ask questions or
      share feedback at any stage of the food ordering process. The chat feature can
      be used to get information on promos, track and cancel orders, and also check
      the refund status for a rejected order, Zomato said.
    •  
    • The contact centre is
      active between 9am and 11pm IST across all cities in India and UAE where its online
      ordering service is available, it said in a statement.
    •  
    • “We aim to
      simplify the online ordering process and give users the option of a faster,
      more efficient, and reliable way of getting food delivered, with the
      introduction of this feature,” said Tanmay Saksena, Global Business Head –
      Online Ordering, Zomato. 

     

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