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Vodafone litigates a customer for his Facebook posts defaming the company

Mumbai resident Dhaval Valia, a Vodafone customer, who wrote
against the operator’s network on Facebook, has got a legal notice from the
company, asking him to take off the ‘defamatory’ posts. Vodafone has alleged that
Valia had made defamatory statements, sent unwarranted SMSs to the top
management and posted their numbers and contact details on Facebook. He also
had a heated conversation with a female officer regarding their service.

Mumbai resident Dhaval Valia, a Vodafone customer, who wrote
against the operator’s network on Facebook, has got a legal notice from the
company, asking him to take off the ‘defamatory’ posts. Vodafone has alleged that
Valia had made defamatory statements, sent unwarranted SMSs to the top
management and posted their numbers and contact details on Facebook. He also
had a heated conversation with a female officer regarding their service.

“Yes, we have a situation with one of our customers,
despite several efforts on our part. Owing to certain unusual and improper
dealings and communications by the customer, especially with our women
employees, we were forced to take legal advice in this matter. We do not wish
to comment any further in this regard,” a Vodafone spokesperson told
Business Standard.

The notice has also asked Dhaval Valia to refrain from
making any comments against the company and also remove the posts in 48 hours.
Valia has raised concern on how Vodafone traced his updates and even photographed
it. In a letter he sent in reply to the legal notice, he says Vodafone cannot
legally access his private conversations.

“Hacking, tapping and tracking the
customer’s Internet activity is a criminal offence and Vodafone, prima facie,
seems to have done exactly that. What’s even grave is that they have passed
this information to a third party, their legal agency, without my prior consent
or approval,” Dhaval Valia said in a letter as a reply to the legal
notice.

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