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Uber commits over $50 mn to develop advance customer & driver response centre in Hyderabad

In the beginning
of this year, Uber had revealed plans to invest $500 million growing its
business in India over the next 5 years. Now, the taxi-hailing app service has
begun to dig into that allocation with a commitment to develop an advanced
customer and driver response center in Hyderabad, India, where it is also
testing cash payments with its first such pilot program.

In the beginning
of this year, Uber had revealed plans to invest $500 million growing its
business in India over the next 5 years. Now, the taxi-hailing app service has
begun to dig into that allocation with a commitment to develop an advanced
customer and driver response center in Hyderabad, India, where it is also
testing cash payments with its first such pilot program.

The company said
that it will spend over $50 million on the initiative. Under a memorandum
of understanding it signed with the Telangana government, Uber plans to hire about 500 people
to this facility in the next 5 years. Its India customer support team already
operates out of Hyderabad.

Uber India (@Uber_India) tweeted, “We are proud to announce our partnership with @MinIT_Telangana towards a shared vision
of empowerment and innovation.”

Uber will also collaborate with Telangana Academy for Skills and Knowledge to
identify and train more than 2,000 drivers by the end of 2016, who will then
drive on its platform, the company said in a statement on Monday. The facility
will be a kind of rapid response unit that is intended to improve
communications with both Uber drivers and passengers.

The center will
be charged with taking communication requests from across India, whether
that is SMS, in-app or social media, and responding within minutes. The
company has
another such center in Phoenix, Arizona, but the
Hyderabad facility will be its first overseas.

“Hyderabad was always the preferred choice,” Uber
said in a statement.
“The supportive and forward thinking government, deep
talent pool, excellent real estate and high standard of living were key factors
that influenced this decision.”

Uber is also working
with Hyderabad authorities on new regulation for ride-sharing services. According
to the company, more details will be revealed within the next month.

“Uber will work
closely with the government to develop a new regulatory framework to be passed
in the next four weeks for on-demand transportation technology aggregator
services that are bringing unprecedented benefits to urban transportation and
the lives of thousands of drivers,” Uber said in another statement.

“Uber will
engage with
T-Hub
and the government and explore synergies to foster the smart cities initiative
and technological innovation in the city using big data analysis,” the company
added.

Speaking at the
ceremony, Siddharth Shanker, GM Hyderabad, Uber said, “Shri K T Rama Rao Garu,
Hon’ble Minister for IT and Panchayat Raj has shown great vision by supporting
innovation and embracing choice. This is an outstanding example of what can be
achieved when the private and the public sector work together with the best
interests of the local communities at heart to bridge the digital divide in
line with Prime Minister Modi’s Digital India initiative.”

Recently, Uber expanded
its presence in India
by 7 new cities
. Now uber serves in total 18 cities. Uber is expanding its
business by 40% month over month basis which is huge.

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