Top News

Saholic.com launches On Time Guarantee feature

Spice Group’s online retail store, Saholic.com which offers
mobiles, tablets, laptops and accessories has introduced new feature ‘On Time
Guarantee’ feature through which Saholic commits that products ordered online
will be delivered on time, failing which the customer will be compensated for every
day of delay.

Spice Group’s online retail store, Saholic.com which offers
mobiles, tablets, laptops and accessories has introduced new feature ‘On Time
Guarantee’ feature through which Saholic commits that products ordered online
will be delivered on time, failing which the customer will be compensated for every
day of delay.

The compensation will be in form of Gift Vouchers at the
rate of Rs. 50 per business day upto maximum of Rs 500 or upto 10% of the
product value whichever is lower. Vouchers can be availed for any product or
Mobile/DTH recharge on Saholic.com without limitation.

Dilip Modi, Co-founder and Group COO of Spice Group said,
“After ordering online, customers undergo a lot of anxiety wanting to get their
product delivered on time. Hence, we decided to Guarantee On Time Delivery. A
financial commitment makes our promise credible and incentivizes our team to
ensure complete customer satisfaction.”

This guarantee looks to disrupt customer expectations
through cutting edge innovation in logistics and consumer satisfaction, claims
the company.

Rajneesh Arora, CEO, Saholic.com, said “We have built a
robust infrastructure to accurately track every order end to end. Extensive
experience with procurement and logistics drawn from more than 850 Spice
Hotspot retail outlets allows us to accurately forecast delivery timelines. In
addition, we have been working closely with our delivery partners to enable
checks and balances and ensure timely delivery. We are confident of living up
to our customers’ expectations and hence this guarantee.”

Saholic had earlier introduced ‘Buy Online, Pickup In Store’
feature, where-in customers can pick up their orders from a nearby Spice
Hotspot retail outlet, in the Delhi-NCR region.

Show More

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Close