With the shift to mobile and digital there has been some fundamental changes in commerce. Consumers today want the ability to transact wherever they are and however they want.
Keeping this mind, PayPal has recently announced that PayPal can be used to shop on Messenger and enable Messenger as a means of communication for PayPal users.
People will have the option to send and request money using their PayPal account, and this integration in Messenger is starting to roll out to U.S. consumers today.
How it works is, when composing a message in Messenger with one person, or even a group, people can tap on the blue plus icon, and then select the green Payments button to quickly send or request money. People can then choose PayPal as their funding source when making a P2P payment with their Messenger contacts.
PayPal Introduces Customer Service Bot for Messenger
In addition to enabling P2P payments with PayPal in Messenger, PayPal also introduced the first-ever PayPal customer service bot for Messenger, so PayPal customers can seamlessly receive payment and account support directly in the app. This new PayPal bot for Messenger will enable people to have meaningful customer service interactions, such as resetting passwords, handling account inquiries, and helping with refunds or payment issues so we can help you get what you need and get on with your day.
To get started, search for PayPal in the search field and type a message to PayPal and the bot for Messenger will assist you with your request. If you need additional support, you can choose to connect with PayPal’s live customer service.