IRCTC bars e-ticket agents from accessing online tatkal bookings from 8 am to 9 am

Created on: 07/08/2010 - 03:52

Indian Railway Catering and Tourism Corporation, which runs Indian Railways online passenger reservation site IRCTC.co.in, has barred web-based ticket agents of IRCTC from getting access to tatkal bookings from 8 am to 9 am. The agents will also be barred from accessing the IRCTC website for the first hour on the first day of advance reservation period, which opens 90 days in advance.



Passengers have been complaining of the IRCTC website crashing as soon as the tatkal booking commences at 8 am. Within minutes, all the Tatkal tickets get booked. Then the IRCTC website starts functioning normally all through the day. The allegation is that this is done to benefit the IRCTC agents, as one is forced to go through them to book tatkal tickets, having to pay a heavy premium.



The move will, however, be temporary in nature. "We want to give individuals a chance to book their ticket without any problem and if passenger complaints are addressed through this move we would implement the decision permanently," an official of Indian Railways has said. With this move, we want to curb the menace of touting as passengers have often complained of.

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Submitted by Anonymous (not verified) on

tatkal tkt agent ke liye 8.00am se 9.00am karne ke piche jo mansa irctc ki rahi hogi wo shayd hi puri hogi agar dekha jaye to takriban daily 7.59am per avel seat 250 ke aas pas rahti per 8.01am per hi waiting aa jati hai aur us samay irctc server per unavailable server ka hi msg ar raha hota hai .zara sociye phir seat kahan gayi agent to tkt booking kar hi nahin paye aur na hi aam public to seat kaun le gaya . seat aur koi nahin dalal aur railyway booking clerk ke he haath mein aati hai. dalal peak season main 500/- se 1000/- per passenger ke hisab se public se paisa leta hai aur railway booking ko 100/-per pasanger ke hisab se diya jata hai. har jagah per coruption hi coruption hai

Submitted by Anonymous (not verified) on

After reading all comments I have a simple question to all those who are in favor with IRCTC blocking the agents.Because I am against IRCTC for blocking the agents . How many times it has happened that you have tried booking tatkal ticket from 8am -9 AM and in what season and you failed (festive seasons like HOLI ,DIWALI ) Obviously in such festive seasons almost everyone – common people-through friends ,friends of friends ,family members ,neighbors and agents try to crack the nut i.e booking tickets through IRCTC website .According to comScore, the IRCTC website was the top visited Indian travel site in April 2010, with 7.7 million visitors which is a big figure.And around 5 Million people try to login for TATKAL tickets at 8 AM in festive seasons.Normally the number is around 1-2 million. Any damn website would shiver if millions of people are trying to login at the same time -and in which some somehow succeed and manage to book .But if we say that a million are Travel agents of irctc it would be very stupid.Only 10% are travel agents and rest are common people as found. Fact is that all IRCTC Travel agents have is JUST A PRACTICE TO TYPE FAST, AND TO LOGIN AT A RIGHT MOMENT thats it .This any common man would learn if he is booking the tickets regularly and most of them including me does that. FIRST COME FIRST SERVE is the rule
.There is no such software or no such Fraud that e ticketing agents can do as everything in E-ticketing is very transparent. Main game is played by touts and dalals sitting at reservation counters. They are the ones who manage to get the tatkal tickets in bulk with anonymous names and then sell each with double fares. This is the reason as 70 % of seats are taken by dalals and touts. So if a IRCTC travel agent is taking rupees 50 for his extra ordinary skills to book a tatkal ticket ..its very reasonable especially when you cannot go to station and cannot book through IRCTC website either. Think about some of those old and helpless people who cannot do either of the two things mentioned above. For them IRCTC agents are gift of god.
In my opinion blocking agents from 8 to 9 is a bad decision by Railways .Main loophole is within the railways itself .Until and unless there is a proper functioning of railway reservation office , closing of IRCTC website will also not help.

Submitted by Anonymous (not verified) on

After reading all comments I have a simple question to all those who are in favor with IRCTC blocking the agents.Because I am against IRCTC for blocking the agents . How many times it has happened that you have tried booking tatkal ticket from 8am -9 AM and in what season and you failed (festive seasons like HOLI ,DIWALI ) Obviously in such festive seasons almost everyone – common people-through friends ,friends of friends ,family members ,neighbors and agents try to crack the nut i.e booking tickets through IRCTC website .According to comScore, the IRCTC website was the top visited Indian travel site in April 2010, with 7.7 million visitors which is a big figure.And around 5 Million people try to login for TATKAL tickets at 8 AM in festive seasons.Normally the number is around 1-2 million. Any damn website would shiver if millions of people are trying to login at the same time -and in which some somehow succeed and manage to book .But if we say that a million are Travel agents of irctc it would be very stupid.Only 25% are travel agents and rest are common people as found. Fact is that all IRCTC Travel agents have is JUST A PRACTICE TO TYPE FAST, AND TO LOGIN AT A RIGHT MOMENT thats it .This any common man would learn if he is booking the tickets regularly and most of them including me does that. FIRST COME FIRST SERVE is the rule
.There is no such software or no such Fraud that e ticketing agents can do as everything in E-ticketing is very transparent. Main game is played by touts and dalals sitting at reservation counters. They are the ones who manage to get the tatkal tickets in bulk with anonymous names and then sell each with double fares. This is the reason as 70 % of seats are taken by dalals and touts. So if a IRCTC travel agent is taking rupees 50 for his extra ordinary skills to book a tatkal ticket ..its very reasonable especially when you cannot go to station and cannot book through IRCTC website either. Think about some of those old and helpless people who cannot do either of the two things mentioned above. For them IRCTC agents are gift of god.
In my opinion blocking agents from 8 to 9 is a bad decision by Railways .Main loophole is within the railways itself .Until and unless there is a proper functioning of railway reservation office , closing of IRCTC website will also not help.

TO MAKE AGENTS AWARE OF OUR RIGHTS AND POWER OF UNITY WE HAVE STARTED A COMMON PLATFORM TITLED E TICKET AGENT ASSOCIATION IT MY REQUEST THAT ALL THE E-TICKET AGENTS COME UNDER THIS PLATFORM AND BE UNITED SO THAT OUR VOICE REACHES MINISTRY OF RAILWAYS.

FOR THIS U CAN CONTACT - MR RAMAYAN JI 9386897920
MR KUMAR AMIT 9334952867

MR AJAY 9386365808

LETS UNITE AND FIGHT AGIANST THE AUTOCRACY OF ITCTC

Submitted by RAMAYAN on

all personal id must be de active,and allow to agent for tatkal & 90day before ticket.

request to all irctc agent must be unite at one platform,

Submitted by kULDEEP on

The current anarchy is the result of senseless decision taken by IRCTC and IR. Agreed that some agents may be using software to book tickets, but that does not mean all the agents across India are using the same tactics to book tickets. Moreover, the so-called 'Aam Aadmi' of India is not tech-savvy to book a ticket from very unreliable IRCTC site. I personally feel, barring few agents, most of the agents were doing a commendable job by providing tickets to the Aam Aadmi so that they do not have to stand in long 'Q's. IRCTC should understand that India is not America. All the households do not have computer and Internet connection. Even if they go to cyber-cafe to book ticket, most of the cyber cafes open only after 10:00 AM when all the Tatkal tickets are already booked. How can a labourer, who wants to visit his native place, can book a ticket? IRCTC should understand the hard realities of Indian populace. Can IRCTC provide a solution to this Labourer? If yes...I feel, all the agents should be permanently banned. It is clearly visible that after Star News Report with Loud Emotional words, IRCTC is in a state of Panic. But it should understand, media just needs hype - "STAR NEWS KI KHABAR KA ASAR". The real impact is that today Aam Aadmi is in more horrible situation. Star News should also cover long queues and woes at PRS Counters, Corrupt Rail Babus and Touts. IRCTC should consider things in right perspective. The decision to allow only individuals to book ticket would benefit only few urbane, educated people who possess the computer and Internet and know its operation and the method to book ticket. IRCTC come out of panic, look at the ground realities and act accordingly.

Submitted by Anonymous (not verified) on

I have read few of the comments, most of the comments written here are by agents, at one place they are saying at 8 AM, site is not available so they can't book the tatkal ticket, and at other place they are saying IRCTC's move to ban agents is not justified, it's highly contradictory, if they are not able to book tickets at 8 AM then why they are complaining about barring them form booking the tickets at 8 AM? These agents are just the problem creators, now in next move Railway should randomly decide on the duty of reservation clerks, so that touts should not know in advance who is going to be there at the reservation window at that time.

We welcome this move of IRCTC.

Submitted by Anonymous (not verified) on

OFF COURSE U HAVE READ ALL THE COMMENTS MR GUEST BUT ALSO TRY TO KNOW THE IN OUTS OF ALL THE FACTS INDIAN PUBLIC. THIS IS NOT THE PROBLEM OF INDIVIDUAL JUST THINK ABOUT ALL OTHERS WHO ARE NOT ABLE TO DO THE BOOKING HIMSELF AS 90% INDIANS ARE NOT FAMILIAR WITH INTERNET, MANY AGENTS ARE SERVING THOSE PEOPLE IN ETHICAL WAY. THEN WHY IRCTC /INDIAN RAILWAY IS TREATING LIKE THIS. MANY UNEMPLOYED YOUTH ARE AGENT AND TODAY ALL ARE UNEMPLOYED DUE TO WRONG DECISION OF IRCTC /INDIAN RAILWAY, AS IRCTC /INDIAN RAILWAY STOOPED COMPLETE BOOKING ON INTERNET FOR AGENTS. IF ANY ONE HAS DONE UNETHICAL WORK ONLY HE SHOULD BE PUNISHED, NOT ALL. AND MOST IMPORTANT IS THAT, IRCTC /INDIAN RAILWAY SHOULD NOTIFY THE SCAM/UNETHICAL POINTS AND MUST BE RECTIFIED THEM. THIS NOT THE RIGHT SOLUTION TO BAN/BAR THE SERVICES EARLIER PROVIDED.

Submitted by Hemal on

Dear, We are (Agents) given useful service and helped to persons who are not capable to stand in line from morning 4-5 am for booked tatkal ticket at reservation counter. We charge very lowest rate and give confirm ticket, We wake up early and customer can sleep and journey without trouble..........
- Hemal Shah - 9824374840

Submitted by Anonymous (not verified) on

Dear Hemal,
You might be charging very nominal fees towards booking a tatkal ticket, but most of the agents are taking exsorbitant price for the same. Some times they are charging 1000 Rs. for a ticket which is not at all justified. I think it's a very good move by IRCTC to block all the agents from booking tatkal tickets from 8to 9 AM. Now IR has to take stern actions against touts who use to occupy reservation counter from early morning as well reservation clerks, who are also making money from this racket.

Submitted by Anonymous (not verified) on

Mr RAMAYAN

Jsut stop writing all the stupid comments, just because of people like you IRCTC has taken this step.

Submitted by Anonymous (not verified) on

Dear All.
I am am travel agent.read all positive and negitive comments about the agents .Fine we belive we charge more but its for the customer we do. And we dont inpose on them? when thy come to us we clearfy our rates thy agree to we go ahead and for getting tickets we pay high internet charges which as said in above discussions "aam aadmi " does not pay 300kbps at max and then you expect to get a ticket were there are 230 tickets avalabale and 500 people who want them. We dont take the tickets home? its for the people only. If u have a mastery in ur business and u charge more for it that urs so call "professional charge" but if agents charge we r wrong ths not done ! I agreee with people its better dont make agents only put it purely for Aam Admi only then see the scenes that take place . Kya agent ek agent amm admi nai hota usne bhi to 10000 deposit , ek high speed internet, staff ka investment kiya hota he uska wo retrun nai lega? taking more then appro is also wrng but when this aam admi will stand our shoes he will realise what we bare eveng after paying so much and what Aam admi gets paying noting he is on priories.
Rediculus.

?? ???? ?????? ???? ??? . ?? ?? ?? ??? ????? ?? ??? ??? ?? ?? ????? ?? ?? ???? ?? ???? ???? ????? ?? ?? ???? . ?? ????????? ????? ???? ?? ???? ?? ?????? ?? ???? ? ????? ????? ?? ??????? ?????? ?? ???? ????? ?? ??????????? ?? ??? ???? ??????? ?? ??? ???? ?? ???? IRCTC ?? ?????? ????? ?? ????? ????? ????? . ????? ?? ?????? ?? ?? ?????? ??????? ?? ??? ?????? ?? ????? ???? ?? ??? salary ?? ????? ????? ?????? ???? ?????? ????? ?? ?? ??? ??? ?? ?? ??? ?? ????? ?? ??? ?? ????? ??? IRCTC ?? ??????? ?? ??? ?? ?? ????? ??? IRCTC ?? ???? ??? ??? ??. ??????? ??? ?? ???? ????? ?????? ?? ????? ?? ????? ???????? ?? ????? ???? ????? ?? ??????????? ?? ????? ??. ?????? ??? eticketassociation@gmail.com,MR RAMAYAN JI 9386897920
MR KUMAR AMIT 9334952867
MR AJAY 9386365808

Submitted by shakil on

only handful agents made the mistake, how can u punish all over India agent it means u r unable to trace the culprit. My personal view to punish guilty agent not entire nation.We r all dependent on irctc, those agent who follow rules & regulation why they victimized.

Submitted by Anonymous (not verified) on

Yes I agree with your that e-ticketing is transparent and fraud is done by railway staff sitting at reservation counters with the help of dalals at counter. Its been noticed that when we tell our regular customer that sets are in wait-list, in his next visit he tells us that " last time youtold that seats are in W/L but i got a confirmed ticket on the station with the help of a dalal. When the online information shows ticket are in W/L how can a cutomer get a confirmed ticket?. This clearly shows that railway staff is 100% involved in blocking the seats & sell those seats to their appointed agents where in they get their commission in return. This mainly happens because railway have kept no rule of ID -Proof for station tickets like the e-ticket rule of ID compulsory for normal or tatkal ticket. If the ID proof is made compulsory for normal as well as tatkal station counter tickets then all the Aam Admi problem will be solved. Banning of E-ticket agent is of no use. public approach e-ticket agents because
they dont have to stay in separate line one for inquiry & other for reservation for hours as agent provide them information of availability of Vacant Seats & plane their up& down journey seating under one roof, which service is not provided at station counter.so agent charging 50 for his service is reasonable charge.

Submitted by Anonymous (not verified) on

Mr Ramayan and other people along with him, don't try to be leader, only you people have done all the wrong things and as a result your access has been taken out.

Dear All etciket agents,

I would request you all to come under a common platform.

and mail your approval with your mobile no. so that we keep on raising our voice for all the e-ticket agnets.

Lets unite and raise our voice..

MR RAMAYAN JI 9386897920
MR KUMAR AMIT 9334952867
MR AJAY 9386365808

DEAR ALL FRIENDS,

I just want to question one thing do we all agents agree to the nrms of IRCTC after working so long for IRCTC. They have imposed so many resctictions on us. Do you think can we can survive only by booking normal tickets.
Why the customers are going to come to us if we are not able to give them all the services. They will look for options and for the people who are not even IRCTC agents i.e. dalals and will pay them hefty amounts to get their ticket booked. Dont you think so.
After paying a hefty amount to become and agent. Then paying for montly expenses, renewal charges, Infrastructure cost, Staff , electricty. Do you think we are going to survive.
If your answer is no. Please do join Eticet gaent association.

Kindly do mail at

eticketassociation@gmail.com
MR RAMAYAN JI 9386897920
MR KUMAR AMIT 9334952867
MR AJAY 9386365808
MR PRAKASH 9386365808

LETS UNITE AND RAISE VOICE FOR OUR SURVIVAL

Dear Sir,

Mr. Ramayan and others they havent done any wrong. We are just raising our voice as owing to few culprits who have used softwares like valley.in and others . Railway should bok them for wrong doing. We general agents who earn their livelihood form ITCTC would never think of going for such things.
All the sacms which have come in light have been done through private ids. why dont railway block the private id. Or even if they want to issue private ids they should attach norms to it. Like providing PAN Card No. to get a personal user id created.

As no agent will ever dare to go against IRCTC norms. As his complete details is with IRCTC.
The same case should be with Persoonal IDs.

Hope you welcome my thought.

All the ids without PAn card should be blocked. and for getting a Personal user ID all the norms should be followed in the same way as for agents. Only there should be requirment of no fees.

Submitted by LION on

Manniya MAMTA ji Sochti hai ki Agent Par 8am-9am ki rok laga dene se sab sahi ho jayega to yeh galat hai. yadi yeh agent ke sath personal ID par bhi rok lagati to kuchh had tak sudhar ki sambhavna thi, Lekin agar aisa kar dete to jo upar fraud karne wale aaka hai unko phir se gadbadi karne ka mouka nahi mil pata aur inko jeb bharne ka.
Jab agent ki side subah 8am par booking hi nahi leti thi to yeh aarop agent par kaise laga diya ki sab agents ne kiya hai.Goverment to pahle se hi bhedbhav agent ke sath kar rahi hai ki window ka W/L ticket manya hai jabki E-ticket ko manyata nahi di jati Why?

sabhi prakar ke ticket par ID jaroori kar de tabhi kuch rok lagagi, anyatha DALALON AUR BABU ki jeb garam hoti rahegi. Marega to sirf CUSTOMER jo ki HINDUSTAN ME HOTA AAYA HAI.

Submitted by Anonymous (not verified) on

useless fellows

Submitted by Anonymous (not verified) on

the best way to keep a track of everything is by allowing the agents to only a limited number of tickets between the 8-9am time period and not allowing the personal id's cause they have been a real big headache as anyone can create a fake id and book tickets blind folded

Submitted by Anonymous (not verified) on

i would join agent

Submitted by Anonymous (not verified) on

ab agent se ticket nahi mil raha hai aur dalal 500 se 1000 rupee extra maangte hai kul milake customer hi mar raha hai

Submitted by Anonymous (not verified) on

yahan el irctc agent hai jo apne computer mein koi chips dal kar fast karleta hai aur personel ids se tatakal ticket book karta hai
us k travel agnet k office ka naam hai "HOT LINE TRAVEL"
uska address hai
35 ACHARYA JAGDISH CHANDRA BOSE ROAD (MULLICK BAZAR_)
KOLKATA 700017
Mujhe uski complaint kahan karni chahiye koi bata sakta hai
pls

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