According to the results of annual Great
Place to Work survey, like last year, Google India has again topped the list for
2012. However, online travel company MakeMyTrip has slipped one position down
and has been listed on number four. PayPal India retains its 17th position and Cleartrip has also been featured in the list ranked between 26 and
Like past several years, this year too IT
industry has the biggest representation in top 10 of India’s Best Companies to
Work for list. As many as seven companies in top 10 are IT companies.
This year one of the biggest improvements
in workplace culture, as shown by the study, has been in the area of work-life
balance, flexibility in being able to take out time when required and
creatively and effectively designing policies which are perceived as special by
employees. However, the survey also showed most companies conservative on costs
front, this means no high double-digit salary increases for employees.
According to this ToI report, a lot of the
credit for creating this culture goes to Google’s hiring policy. The company is
not always looking for the smartest candidates; it wants people who fit in and
that gets gauged by the peers, juniors and bosses in an interview. Newcomers
are given six months to watch and absorb Google’s ways of working before being
put on a team.
At Google, roles are defined but not rigid.
The company likes to whet the risk appetite of its employees by challenging
them. During appraisals, metrics are clearly defined and regular one-on-one
sessions are arranged so that there is no haziness at the end of the year. The
firm is making its reward system more frequent, flexible and fast so that
employees will be rewarded for good work immediately. Every business decision
has the HR as business partner to ensure that it remains about the people and
not merely markets.
MakeMyTrip claims to encourages a lot of
ownership and independence to make decisions. It is this sense of empowerment
that’s driving a clutch of innovations across the company. Overall, the
attrition at MakeMyTrip stands at 23 per cent but the regretted attrition, or churn at the senior levels, sits under 10 per cent.