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Goodservice, a personal concierge mobile app, raises $1.6 mn from Sequoia

Delhi-based personal
concierge app Goodservice recently raised seed funding of $1.6 million from
Sequoia Capital, which it will use to increase the size of its engineering and
operations teams, reports TechCrunch.

Delhi-based personal
concierge app Goodservice recently raised seed funding of $1.6 million from
Sequoia Capital, which it will use to increase the size of its engineering and
operations teams, reports TechCrunch.

Online local
services in India is still very fragmented, which make platforms like
Goodservice appealing for people who want to find a provider fast instead of
relying on word-of-mouth referrals or searching around online.

According to the
report, while those startups focus on certain verticals, Goodservice,
which launched two weeks ago, differentiates by saying it will never turn down
“any legal request.” Most users, however, need run-of-the-mill services like
plumbers, classes, catering, or vehicle repairs. Users chat with Goodservice
employees through its Android app (an iOS version is coming soon), website,
WhatsApp, or voice calls, who direct them toward the vendors and businesses
that fit their requirements.

Co-founder Vipul
Aggarwal told TechCrunch that in order to convince people to log onto
Goodservice, it needs to deliver lists of vendors and price quotes almost
instantly. In order to do that, Goodservice depends on a proprietary database,
in which it tracks service providers, how quickly they respond to calls, and
the feedback they receive from Goodservice users.

The company
currently draws its recommendations from a list of 18,000 providers across 300
categories in six cities, including Delhi and Gurgaon and plans to expand into
other regions over the next few weeks.

“We own the
problem—when you message us that your tap is broken, our team not only books
the most reasonable plumber, but the backend make sures he reaches you on time,
does the job satisfactorily, and, if needed in an unlikely event, keeps a
backup ready,” Aggarwal was quoted in the report as saying. 

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