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Complaints against e-commerce firms go up

Surge in complaints were noted against e-commerce companies in India between April 2016 and March 2017

Surge in complaints were noted against e-commerce companies in India between April 2016 and March 2017. During the period under review, a total of 50,767 complaints surfaced against these firms as compare to 23,955 during April 2015 to March 2016, informed Consumer Affairs Minister C.R. Chaudhary in Lok Sabha.

A total of 13,812 complaints were registered between April 2014 and March 2015.

“The National Consumer Helpline has partnered with more than 340 companies, including 55 e-commerce firms, under its convergence programme, and the complaints received are transferred through the system software to these companies for redressal,he said.

A handsome number of people in India are inching towards online shopping over visit to brick and mortar stores. The booming e-retail has attracted global players such as Amazon and apparel brands such as Zara to cash this opportunity by widening their reach and kicking off their online presence among Indian consumers.

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