IRCTC bars e-ticket agents from accessing online tatkal bookings from 8 am to 9 am

Created on: 07/08/2010 - 03:52

Indian Railway Catering and Tourism Corporation, which runs Indian Railways online passenger reservation site IRCTC.co.in, has barred web-based ticket agents of IRCTC from getting access to tatkal bookings from 8 am to 9 am. The agents will also be barred from accessing the IRCTC website for the first hour on the first day of advance reservation period, which opens 90 days in advance.



Passengers have been complaining of the IRCTC website crashing as soon as the tatkal booking commences at 8 am. Within minutes, all the Tatkal tickets get booked. Then the IRCTC website starts functioning normally all through the day. The allegation is that this is done to benefit the IRCTC agents, as one is forced to go through them to book tatkal tickets, having to pay a heavy premium.



The move will, however, be temporary in nature. "We want to give individuals a chance to book their ticket without any problem and if passenger complaints are addressed through this move we would implement the decision permanently," an official of Indian Railways has said. With this move, we want to curb the menace of touting as passengers have often complained of.

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Comments

Submitted by K C on

Friends,

I feel this is highly ridiculous move, INDIAN's will have to again stand in long que's or pay the agents higher to stand on these railway counters.

IRCTC could not scale up there infrastructre to take care of higher hits in morning they are covering up there ASS rather then resolving infrstructure bottelnecks.

SHAMEFULL for MAMTA MADAME.

KC.

Submitted by khan on

SAWALO K JAWAB DO
1. Ab agent APRIL ka ticket kaha se nikale?
2. Tatkal Customer ko ticket kaise de?
3. INCOME poori tareke se band ho gaye hai uska kya kare?
4. Kaise apne FAMILY ka khana , medicine poora kare?
5. Kya bank main chori kare?
6. Ya kisi Terriost Gang se Samband banaye?
7. Humne paise dekar liceanse hasil kiya hai to hamara kaam band kyu?
8. Hum bhi public ka ticket nikalte hai ab kya hoga?
9. Tatkal Band 90 Days Band jab hum public ko ticket nahi de sakte to public hamare paas kyun aayegi?
10. Office staaf ka kaam hamesa tatkal hota hai hum ticket nahi denge to hamare paas kyun aaye?

IN SAB BAATO KO DHYAN MAIN RAKKHAR APNE FAISLE PAR GOUR FARMAYE

Submitted by Anonymous (not verified) on

now this time every can book tatkal ticket online very essay.
if you want you can try i book tatkal ticket @ 8:2:30 am
unbelievable... bcoz due to agent bar.....
this is good but this is not session time. when session time came means diwali, march april school holiday that time irctc server working or not no idea....
i see mostly north side people not get conform ticket and i think these people complained ki tatkal ticket nahi milta
lets see on session time

Submitted by Anonymous (not verified) on

e-ticket firse tatkal aur 90 days 8.00 se start kardijiye kyun mahangayi main hame berozgaar banaye rakha hai

I have an IRCTC account which is locked second time.
When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
I sent an email at care@irctc.co.in also submit at http://www.consumercourt.in/railways/14030-irctc-login.html and got an automated email as Ticket Confirmation for the request.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.

ancient order passed by railway...///Only irctc agent not booked tatkal ticket.. WHY? answer me....///Personal Loging booked and railway appoint the RTSA Agent also booked tatkal ticket.../ But only irctc agent not booke tatkal ticket..//What a mircale order passed by Railway...//Irctc make a agent and 10,000 secyrity money..//In this india irctc agent 8 Lacks deputed by Railway...//Many skill unempolyed depend on this business// Railway thinks seriously...//WRONG DISEETION

friends yeh 8.00 se 9.00 tak irctc agents ko booking na karne dene ke peechey public ko sahoolat dena maksad nahin hay balki public ko lootne ke liye laal fitashahi ne yeh kadam uthaya hai rpf se lekar booking office key employees ki upar ki kamai kam ho gai thi .blog likh kar sirf kuch nahin ho sakta sabhi agenton ko ek jut ho kar deligation ke roop mein sambandhit mantralay se milna ho ga sunvai na hone ki soorat mein technical muddon ko ektarit kar ke court mein jana padega aur mujhe vishwas hay ki agar court mein sahi mudda rakha jayega to jeet hum agenton ki ho gi lekin pahele hum log ek hokar sangathan to banaen .

bharsht shashan bharsht neta bharsht sarkar ke virodh mein agento ek joot ho kar maidan mein utar jao tum paisa le kar frenchise dene wali companiyon ne apna hissa ley liya unko tumhari chinta nahin hay tumhen apni chinta khood karni ho gi

Submitted by Anonymous (not verified) on

रेलवे आरक्षण की काला बाजारी रोकने का सीधा तरीका
१) रेलवे स्टेशन से आरक्षित टिकिट पर पसेंजर का नाम लिखा होना चहिये.
२) सफ़र करते समय पसेंजर के पास फोटो पहचान पत्र होना जरुरी करना चहिये.(इ.टिकिट नियम के अनुसार )

Submitted by Anonymous (not verified) on

irctc agents ko 8.00 se 9.00 block karne ke peechey railway officer rpf grp aur unauthorised agents ki mili bhagat hay irctc agents ki wajah sey unki amdani band ho gai thi isliye yeh politics chaley hain agar chahte to doosra rasta bhi nikal sakta tha tatkal booking 8.00 baje shuru karne ki bajay 10.00 bajey shuru karsakte hain centrally jis se server per morning main load hota hi nahin.

he avery body my qus. is from all
1. how are beneficery for tatkal ticket ?
2. how much resevertion couter in india ? every place prs counter is there
3 every body who trevels in train have a internet .
4. kya ek grib admi jo roj 150 kmata hai jisco train me jana hai aur who prs se 100 km door rahta hai kya karega . ye jo rajniti hai band karo . ajj kuch time phele rajiv ji sen pithroda ko india main laker aye the . jasi vajpaye aye . sem gaye ajj app jo bath kare hai mobile pe saste main vo sam ki then han . india ko technolozy main bouth age hai

Submitted by Anonymous (not verified) on

This is really bad, earlier atlest u will get your reservation by agent, or by broker.

But now, you can not stand in line, then you have to go to the countre and pay more money to the only broker,(This is for normal booking).

Agent can book at a time 7 to 8 PNR but in countre, only one PNR for one person..............UNDERSTOOD

I am totally against this IRCTC & Railway Decision To Baring Agents For Tatkal Booking Between 8.00 am To 9.00 am Through Their Agent ID.

IRCTC Railaya Aur Aam Aadmi Sochta Hai Ke Agent Logo Ko Morning 8-9 Am Tatkal Booking Facility Na Dene Se IRCTC Ke Website Pe Load Kam Hoga To Ye Unlogon Ki Galatfahmi Hai. Agemt Login Se Unko Rokoge To Wo Log IRCTC Pe Indvidual ID Register Kar Ke Booking Chalu Rakhenge. Aur IRCTC Ka Severer Waise Hi Slwow And Steady Rahega. Kuch Nai Hone Wala Hai. Aaj KE Tarikh Mein Kachre Ke Tarah Railway Agent Appoint kiya hai IRCTC Mein Jis hisab se Agent Appoint kiya hai us hisab se ye log upna server update nai karte. iske wajah se sab janta logo ko problem ho raha hai.

Rialaya or IRCTC ko lagta hai ke is trial tatkal baring idea se kuch hone wala hai to wo galat fehmi mein hai. Ye main likh ke deta hoon ke kuch fark nai padne wala. Waise hi rahega irctc ka speed.

Aaj ke tarikh mein Har Insaan ke pas internet connection nahi hai ke wo khud ghar par se khud ka takal ticket nikal sake. Kahi kahin pe PRS Bahut door hai. Ye Aam Janta Ko Pareshani mein dalne wali baat hai bhai log.

Chalo Bahut Hogaya .....

Ye Band Na Hoga... Trial Marke Dekhenge IRCTC Wale Fir Chalu Karneg.

Likh Ke deta Hoon.......

isi post pe milenge

bye

I am agree with you. har jagah PRS najdik nahi hai. aur har inssan ke pas time nahi hai ke PRS Pe ja kar line lagaye...... aur sab ke pas internet bhi nai. Garib Aadmi Kidhar Jayega

Submitted by Anonymous (not verified) on

irctc ko bolo dhanda bandh kare mobile ka re- charge seal kare. there is less invest more profit. similarly, if you dont have to take the load in tatkal times,why you did agreement with agent like oss,oxigen, itz, flightraja, done card etc who is taken the agency against the lacs of investment. who will carry the cost. if its politikes, plz stop all nonsence.

one agent take servise charge max. 50/- or 100/- per ticket if cnf. But counter broker is charge 250/- per pasanger, today i went countre for tatkal this thing happen.

so what ever happening is bad.

Submitted by BALU on

zanab tatkal band hone se passenger ko hi taklif hone wali h . kyonki har passenger window pe nahi jata aur use tkt agent se hi banwani padegi. tab agent kya karega pahle irctc pe khud banata tha aur ab kisi authorised window agent se banwayega to passenger ko dubble charge dena hoga . matlab mar kon passenger.ye jo complend ki gaye vo anothrised window agento ne ki jis se unka business badega. rozana anothiresd window agent pakde jate h lekin unka kuchh bhi nahi hota, har prs ke bahar 10 se jayada anothorised agent hote h un ko band karo. agar irctc ka agent tkt bana bhi leta h to wo apne liye nahi nikalta hain passenger ke liye hi niklega. aur irctc ko to dukan band karni hogi kyonki us per to koe tkt nahi banayega,

Submitted by Anonymous (not verified) on

many passengers are dont know the procedure for how to book the tickets from the irctc website than without agent it is not possible

Submitted by Anonymous (not verified) on

This is not the solution for this problem. Railway should increase the tatkal quota and then see........... everyone will get ticket and Railway will also earn huge money. Everyone should get ticket in tatkal quota by paying extra money. They should make Tatkal and Super tatkal in which they should charge even more then tatkal charges but passanger should get a confirm ticket. Kamao aur kamane do...........

Submitted by Anonymous (not verified) on

please sahil tell me how u can book ticket in moring

Submitted by Anonymous (not verified) on

jin bavokufon ko lag raha hai ki ye beneficial hai, vo ye sochey ki jo kalabazari railway stationon pe ho rahi hai usko kaun rokeyka, ye sab irctc or railway ke karamchari he stationon pe badmashi karke 8.02 tak sab tiketen bech daytey hai, infact agent ke paas jinay se ticket tou mil jata hai, ab vo bhi nai mileygi :(

Submitted by Anonymous (not verified) on

Hello, IRCTC & Railway forget about your policies, your promises, your decissions and many more. First think are you correct from your side? GIVE REPLY for the news broadcasted by AAJTAK regarding railway officials involvement along with Brokers. IRCTC website updates as per the issuance of Agents and increase in user IDs day by day. Sale of tickets like Railway Quota, VIP Quota, Handicap or Defence Qouta by railway authorities. How is it possible that all tickets for Trains Departing from HOWRAH are booked before three days. Mamta Banarjee State Server Officials are booking the tickets from source to destination and changing the Boarding Point where the boarding point changes after 00.00 hrs prior to release of Tatkal Quota. If general public tries to do the same Sequence of Rules and Regulations for them. Do they know there is a subject like BUSINESS ETHICS where the agents should not be issued upto certain distance for smoother functioning. If not why not Govt. Counters are not established in same ratio. In India there are several rules to harrash the passangers by TTE, Squad, Railway Cooli, Railway Booking Authorities, IRCTC, Logage Booking and many more IS THERE ANY ONE RULE FOR GENERAL PUBLIC TO ESCAPE FROM THEM? Approaching to court for justice or RTI does not lighten the burden of Passangers rather it enhances financial and mental herrashment to public.
IT IS MY CHALLANGE TO RAILWAY AND IRCTC THEY CANNOT ANSWER MY ABOVE QUESTIONS. I REQUEST THE MEDIA TO PUT ABOVE QUESTIONS ON MY BEHALF AND BROADCAST THE SAME TO KNOW THE REALITY OF INDIAN RAIL.

Submitted by CL Alaga on

IRCTC folks should put some superfast computers / servers on its networks instead of blocking some out.

1. Why the hell did they encourage Agents to get onto IRCTC?
2. Whats the gurantee that these agents wont get into the system again through some bogus userID
3. What logic does IRCTC have to prevent these agents doing any mischielf ?

This is really bad, IRCTCT SHOULD stop giving access to the webbased booking like, oneshop, onedesk, payworld, thesmartshop, suvidhaa, and lots more like this and give access to the agent who books ticket through the IRCTC sites. now the site is working smoothly from 8am. keep going on. pls ban the web based sites, as they can generate the more than 100 pnr in a minutes and give access to the agent, who uses IRCTC sites to book the tickets.

some other webbased sites are, itzcash portal, onestop, onedesk, thesmartshop, suvidhaa, payworld(sugal & damani group), 3i infotech,

Submitted by Bikram on

No one is preventing a travel agent from registering on IRCTC website as an individual and book rail tickets for their customers.
I don’t think travelling on such tickets would be illegal as long as the ticket is booked in the name of the customer and he carries an id card while travelling to prove this.
After all, the Indian Railways had never asked travellers to book tickets on their own and not by someone else.
The whole issue is not if an agent should be allowed to buy tatkal ticket or not but should the agent get a preferential treatment for booking a rail e-ticket.
I mean, how come when common people cannot book a tatkal ticket because the IRCTC website is down, the agents continue booking tatkal tickets through a different and dedicated website specially made for them.
That’s DISCRIMINATION and it must be stopped.

Submitted by Anonymous (not verified) on

A real good move by the railways.This should have been done long ago.These agents had made life hell for the passengers charging exorbitant amount for a single ticket.
they used to charge 500 to 1000 per ticket as if inke baap ka rail ho.
Make it permanent

Submitted by MUNNA on

Hi, abhi apun ko apna purana kaam chalu karna padenga,counter pe setting chalu ho gaya hai irctc ne accha kaam kiya hai yahan par 20-30 Rs, miltha tha ab counter se 250-300 milenga thankyou irctc keep it up

zanab tatkal band hone se passenger ko hi taklif hone wali h . kyonki har passenger window pe nahi jata aur use tkt agent se hi banwani padegi. tab agent kya karega pahle irctc pe khud banata tha aur ab kisi authorised window agent se banwayega to passenger ko dubble charge dena hoga . matlab mar kon passenger.ye jo complend ki gaye vo anothrised window agento ne ki jis se unka business badega. rozana anothiresd window agent pakde jate h lekin unka kuchh bhi nahi hota,
CHIRAG TRAVELS SEC. 5 HIRAN MANGRI UDAIPUR

I am totally against this IRCTC & Railway Decision To Baring Agents For Tatkal Booking Between 8.00 am To 9.00 am Through Their Agent ID.
IRCTC Railaya Aur Aam Aadmi Sochta Hai Ke Agent Logo Ko Morning 8-9 Am Tatkal Booking Facility Na Dene Se IRCTC Ke Website Pe Load Kam Hoga To Ye Unlogon Ki Galatfahmi Hai.
Aaj KE Tarikh Mein Kachre Ke Tarah Railway Agent Appoint kiya hai IRCTC Mein Jis hisab se Agent Appoint kiya hai us hisab se ye log upna server update nai karte. iske wajah se sab janta logo ko problem ho raha hai.
Rialaya or IRCTC ko lagta hai ke is trial tatkal baring idea se kuch hone wala hai to wo galat fehmi mein hai. Ye main likh ke deta hoon ke kuch fark nai padne wala. Waise hi rahega irctc ka speed.
CHIRAG TRAVELS SEC. 5 HIRAN MANGRI UDAIPUR

Submitted by ashu on

ancient order passed by railway...///Only irctc agent not booked tatkal ticket.. WHY? answer me....///Personal Loging booked and railway appoint the RTSA Agent also booked tatkal ticket.../ But only irctc agent not booke tatkal ticket..//What a mircale order passed by Railway...//Irctc make a agent and 10,000 secyrity money..//In this india irctc agent 8 Lacks deputed by Railway...//Many skill unempolyed depend on this business// Railway thinks seriously...//

Submitted by Anonymous (not verified) on

I agree with your questions and I would like to add that at the time of making agents there rules were very different to attract the people, to have IRCTC agency but after making 8 lacs agents and collecting Rs. 10000/- from each agent, IRCTC have now changed their rules according to their own conveynience. Nobody in the railway authorities are bothering about the income of these agents.

It is one type of curruption on the part of IRCTC authorities that they took Rs. 10000/- from each agent as security deposit amount which will not be given back. Inspite of taking this amount from each agent they are not giving satisfactory service to agent and nor to the people of India.

God knows how people of this country will get feared of god.

Saari duniya mein Indian brain bahut brilliant samjha jata hai par Indian people Indians ko hi ullu banane main lage hai. Yeh hamare desh ki durdasha aur kamnasibi hai.

Submitted by Anonymous (not verified) on

Impossible.

Submitted by Anonymous (not verified) on

aaj ke date me kisi ke pass itna time nahi hai ki wo jakar window se ticket book kara le agar widow chala bhi jata hai to waha pahle se hi dalal log line me lage rahte hai ek aam admi ka tatkal tiket book kar pana namumkin hai agar dalal se lo to 500 ya 1000 rupee/pessenger lete hai irctc ne ham aam insaan ki muskile aur badha di hai please irctc ham aam insaan ke baare me bhi socho ab ham 3000 rupee mahine kamane wale insaan per ticket 1000 rupee kaise de sakte hai

Submitted by Manisha on

hey its a good decision but i think they should take some more precaution against these agents as they can book tickets as a individuals also and also solve site loading problem basically at the peak hour of 8-9 am.

Submitted by Anonymous (not verified) on

irctc ne agent ko bandh karke achcha kaam kiya hai ab railway board ko bhi RTSA JO PRS se kaam karte hai unka bhi 8 se 9 bandh karna hoga aur waise bhi railway aur RTSA k bich jo agreement bana hai usme saaf saaf likha hai k RTSA ko 9 baje k baad kaam karna hai par railway ki milibhagat ki wajah se wo 8 baje se kaam kar rahe hai par ab unki tabahi hai. waise bhi irctc k agent aur RTSA KI WAJAH SE rpf aur grp walo ki bhi aamdani bandh ho gayi thi ab unko bhi fayda milega.aur mera kaam to waise bhi gandhidham bhuj ahamedabad sabarmati bhachau se ho jata hai waha k agent saste me karke dete hai irctc aur rtsa k rate se. ab fir unauthorised agent ka zamana aa gya...............

Submitted by Anonymous (not verified) on

turn all types of indian railways ticket agents to e tickets agents and then ban the same and see the results

Submitted by Anonymous (not verified) on

irctc did the wrong step for agent of their booking delay after 9am. we all agents are currently unemployed and one more things is the indian govt is no 1 thief .. why are they took 10000. deposits from the agent. and after taken deposit they not given the service properly but also delay the time of 1hrs late. that means you making the fool to the agent.... i request you to please take series step regarding this matter and please give the time of 8.am booking to all the agent...

Submitted by Anonymous (not verified) on

This is not going to help any body. Since, Counter Side brokers are there, they will block all tickets during peak period and charge more money from us. I have seen such things. A counter side broker in my town (Virudhunagar) is entering into booking Clerk room and giving more than 15 to 20 forms at a time around 8.00 AM. But innocent people who is waiting ouside the counter dont know that. The counter is opening at 8.02 AM. Booking Clerk is telling no tickets available. How railways are going to ban such things.

maidam meri aapse yahi gujarish hai plz aap fir se wo sercice chalu karwa de plz mam humne kaha se 10000rs jama karke ye suvidha li aur ab ticket he book nai kar aoyege to kya fayda is service ka.

Dear Sir,
Itne dino mein aap khud dekh chuke hoge ki aam aadmi ko ab bhi ticket nahi milta hai Aur jinko milta hai jyada paise pay karte hai. Agent kam paise mein kaam karte the aur aam aadmi ko ticket bhi mil jat hai .

So Plz E-TICKET wapas 8.00 A.M se chalu kar dijiye.

i think this is an wise decision taken by IRCTC.But i doubt abt the implementation. coz how will irctc will block the agent thru portal. secondly, they can stand as an indivisual person on the counter..any thoughts on this ?

Submitted by Naveen on

I think this is a good move.

But really i doubt if this has been implemented. Last week when i tried to book a tatkal ticket from b'lore to Hyderabad, i saw the availability as 213 tickets, just next min it jumped to WL 71. shocking isn't it. Its so wierd. Whether this is the problem in IRCTC site or agents, i dont know.

I think even the agents ticket should also be converted to E-ticket instead of I-ticket. The agents are the ones who are a major obstacle for the general public to book their tickets.

Agents should not be allowed to book tatkal tickets. Tatkal is for someone to travel on a emergency. Not for the agents who make money out of it.

I hope someone is listening or reading this from the railways.

Submitted by Anonymous (not verified) on

Dear IRCTC an Mamta Banarjee,
Mere kuch sawal hai:
1) IRCTC ne 8 lac agent banaye kyu?
2) 10000 jo security deposite agent banane ke liye liya hai uska kya hua?
3) 8 baje gitanjali main 230 available dikhate hai 8:2 min par 54 waiting kaise jata hai?
4) 8 lac IRCTC agent ka Rojgar Band karne se 8 lac log unemployeed ho jayenge uska kuch solution IRCTC ne nikala hai kya?
5)kitne log advance planning karke rail se travel karte hai?
6)Jo log agent ke pass se ticket book karte the saaf hai ki unke pass conter pe jakar ticket book karne k samay nai rahata tha isliye wo agent ke pass jate the. Ab unka kya hoga?
7) IRCTC is baat ki gaurantee de sakti hai kya ki wo 8 lac agent ka income hamper nai hoga?
8) agar IRCTC agent ko TATKAL 8 se 9 tak band karwana tha to agents ko appoint hi kyu kiya?
9) Meri aapse yeh request hai ki aap pahale IRCTC ki site aur infrastructure sudhare kyuki aaj bhi waha site service unavailable dikhati bavjud ki aapne IRCTC agent ko 8 se 9 tak tatkal band karwaya hai?

Submitted by Anonymous (not verified) on

sir
log rojgar bana rahe hai aur mamta g rojgar band kar rahe hai taki uth crime ko badhaba de

???? 6 ??? 315 ????? 18 ??????????, ????? 7?????2011 ??? ???????
???? ??? ???? ?? ????? ????? ??????????, ???? : ?????????? ??????? ?? ???? ?? ????? ?? ??? ?? ??? ???? ?? ???? ?????? ?? ??????? ??????? ?? ?????? ?? ????? ?? ????? ??????? ?? ?????? ??? ????? ??? ???? ???????? ?? ?????? ??? ????? ?????? ?? ????????? ??? ???? ?? ???? ????? ?????? ??? ???? ?? ???? ????? ???? ?? ??? ????? ?? ?????? ?? ??? ???????? ?? ?????????? ????? ?? ???? ????? ????? ?? ???????? ?? ???? ????? ? ?????????? ?????????? ?? ???? ???? ?? ??? ?? ??????? ?? ???? ????? ???? ??? ???? ?? ????? ???? ?? ?????? ????? ??????? ?? ??? ?? ???? ???? ???? ???? ??? ?? ????? ?? ????? ?????? ??? ???? ?????? ???? ??? ????????? ?????, ??? ?????, ?????? ?????, ???? ?????, ????? ?????, ???? ????, ?????? ?????, ????? ?????, ???? ?????, ?? ?? ????, ????? ?????, ?????, ?????, ????? ???? ??? ????? ???
Effected person may contact on eticketassociation@gmail.com, Mob. No. 09386365808, 09386897920
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